Thank you for shopping at hautotool.com! We are committed to providing reliable shipping and return services. Below is our detailed shipping policy, including processing times, shipping fees, and return/exchange guidelines.

1. Order Processing and Shipping Times

1.1 Order Processing

Orders are processed within 1-3 business days after payment confirmation.

During holidays or promotional periods, processing times may be extended.

1.2 Shipping Times

Standard Shipping: Delivery takes approximately 7-15 business days, depending on the destination.

Delivery times may be affected by holidays, customs clearance, or unforeseen circumstances (e.g., weather or global disruptions).

1.3 Delivery Coverage

We offer global shipping to ensure most countries and regions are covered. If restrictions apply, we will inform you promptly.

2. Shipping Fees

Standard Shipping Fee: $9.99 per order.

Free Shipping Policy: Not currently available.

Multiple Items: Shipping fees remain $9.99 regardless of the number of items.

3. Tracking and Notifications

Tracking Information: After shipping, you will receive an email with a tracking number to monitor your package.

Notifications: Updates will be provided at key stages of your order, including confirmation, processing, and shipping.

Missing Tracking Information: If you do not receive tracking details within 48 hours of shipment, please contact customer service.

4. Returns and Exchanges

4.1 Return Policy

Eligibility: Items can be returned within 30 days of receipt if:

They are unused, unwashed, and undamaged.

They retain original packaging and tags.

Return Process:

Contact us at [email protected] with your order number, reason for return, and photos if applicable.

Our team will respond within 24 hours with return instructions.

Customers are responsible for return shipping costs.

Refunds will be processed within 7 business days after inspection.

4.2 Exchange Policy

Customers must return the original item for a refund and place a new order for the desired item. Direct exchanges are not available.

4.3 Shipping Fees for Returns

Original shipping fees ($9.99) are non-refundable.

Return shipping fees are borne by the customer.

5. Special Situations

Incorrect Address: Delivery failures due to incorrect addresses provided by the customer will incur additional reshipping fees.

Damaged or Missing Items: Contact us within 48 hours of receiving damaged or incomplete orders with proof (e.g., photos).

Undelivered Packages: If tracking shows delivery but the package is not received, contact us within 72 hours for resolution.

6. Important Notes

Orders are subject to customs and import duties, which are the customer’s responsibility.

Ensure accurate contact details to avoid delays or failed deliveries.

For assistance, contact us at:

Email: [email protected]